Our customer service is what separates us.
At New England Home Mortgage, we want to achieve the end result - getting you into a new home - but we also want to make sure the process is as smooth as possible.
With years of experience in mortgage lending, we understand the ins and outs of the industry and know what challenges may come up for each client we work with. Throughout our time working with you, you can expect us to communicate each step of your journey to homeownership.
The NEHM Guarantee is for your peace of mind. We want you to know what to expect right from the start. Our guarantee states that:
A lot of places claim to provide a quality experience, but do not offer an explanation of what that means. Through our experience in the industry and feedback from clients and other professionals, we have clarified what a 5-star experience looks like with NEHM:
Will everything go perfectly? Not always. When things don’t go according to plan, we guarantee to anticipate challenges, offer solutions, and stop any roadblocks.
Brian Taylor sums up the NEHM Guarantee, “We want you to have a really unique experience here. We want to keep you updated on everything, we want to stop any surprises, and we want to get in front of any challenges to keep you in the know on everything.”
Watch Full Disclosure Episode 7 to learn more about the NEHM Guarantee!